Q&A
Questions, answered plainly
How we scope, staff, bill and communicate — before you ever sign anything.
With a confidential assessment call, then a written scope: objectives, team, timeline and a fixed fee. Work starts only after you approve that document — never on a handshake and a meter.
A named partner owns your matter end to end, supported by a lean team you meet by name in week one. If staffing ever changes, you hear it from us first — with the reason and the replacement’s credentials.
Monthly plans bill in advance; phased matter fees bill at agreed milestones. Every invoice itemizes what was done, by whom, and what happens next. See our pricing page for plan details.
Partner-plan clients reach a senior response lead within the hour, day or night. New callers in an active crisis should phone us directly — the contact form is for non-urgent matters.
Yes. Everything you share — including the first exploratory call — is treated as confidential. Formal engagement letters include mutual non-disclosure terms, and our files are access-controlled by matter.
Our 5,000+ clients span the country and beyond. Policy and communications work is fully remote-capable; litigation and hearings are staffed with admitted local counsel where required.
Often. We regularly support in-house teams and existing trial counsel with preparation, policy parallel-tracks, or public messaging — scoped so roles never overlap and privilege stays intact.
Weekly written updates in plain language while a matter is active, plus a closing memo documenting outcomes, remaining risks and preventive controls. No jargon, no silence, no surprises.